FAQ & Shipping

1.Are your websites secure?

Your personal information is just that and we keep it private. We are committed to ensuring your privacy as a customer. We do not sell or exchange names, or any other information about our customers, with any outside parties - period! As a visitor to 7aark.com, our website automatically recognizes your Internet Service Provider, but you cannot be identified as an individual.nnCheck our Privacy policy for more information.

3.How can I track my order?

Regardless of shipping method, you will get a tracking email once your order ships. You can check your order status on the Stuff You Bought page. Click on the order number to view tracking information for that order.nnnWhat can you tell me about product warranties if applicable? nnFor information on warranties for products sold on 7aark.com, please see product page.

5. Can I change my shipping address?

Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.n

7. Damaged Shipments:

If your shipment arrives damaged, please reach out to support@7aark.com and within 48 hours we can rectify the situation for you. We will file a claim with the carrier and resolve the problem.

9. Return and Refund Policies:

Customers accept all terms and conditions prior to purchasing from this site. Please read the terms and conditions prior to ordering as we will not be responsible for customers not reading the conditions before purchase.nnFor returns and Refunds, please check the Return and Refund policies.

11. Undelivered Shipments:

If a shipment is not deliverable by the selected carrier or multiple attempts to deliver are unsuccessful, your shipment will be returned to sender. Once we get your shipment back, we will process a refund for the order.

2. What is your policy on returns?

At 7aark.com website we want our customers to be satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, you can simply return it within 7 Business days of your purchase.nnSee our Return Policy page for more information.n nOnline Store Return Policy.

4. How do I cancel my order?

After each order is processed, it is sent immediately to our fulfillment warehouse for shipment. Orders cannot be cancelled after they have been shipped.nnWhen will the (refund) credit appear on my credit card?nYour refund credit will appear on your account within 3 weeks of us receiving your returned product.

6. General Shipping Information:

Orders with expedited or priority shipping are processed with priority but may still be subject to 1-2 working day processing time. If you are unsure about what shipping speed you need, please reach out to customer support at rainbowarklimited@gmail.com.nThere may be extra shipping times during the holiday season due to volume.nOrders placed after Business hours (Mon-Fri 8AM-5PM CET) will be processed the next working day.nWe strongly prefer shipping to physical addresses over P.O. Boxes as some carriers cannot complete delivery to these locations.

8.Lost or Stolen Shipments:

If your shipment tracking shows delivered but you do not have it, we would first always recommend checking with the carrier as sometimes they hide shipments to prevent theft or if you live in a housing complex, it may also be left at the main office. If after checking, you still do not have your shipment, please contact us at support@7aark.com and we will be happy to consider resolutions with you.n

10. Shipments with Incorrect Shipping Information:

If you just placed your order and have the incorrect shipping information, please contact us at support@7aark.com ASAP as our orders are processed quickly and the window for editing shipments is time sensitive.nnIf your order ships with the wrong information there is unfortunately not much we can do, but depending on the carrier, you may be able to reroute or have your shipment held at a location. Please note, there may or may not be a fee associated with this service that we would not be responsible for.