At 7aark.com we offer Free shipping on all orders.
Shipping are processed as the orders placed but may still be subject to 1-2 working day processing time. There may be extra shipping times during the holiday seasons due to high volume.
Orders placed after business hours (Mon – Fri 8AM -5PM CET) will be processed the next working day.
We strongly prefer shipping to physical address over P.O Boxes as some carriers cannot complete delivery to these locations.
Regardless of shipping method, you will get a tracking email once your order ships. You can check your order status on the product you bought page. Click on the order number to view tracking information for that order.
If your shipment arrives damaged, please reach out to email@example.com and within 48 hours we can rectify the situation for you. We will file a claim with the carrier and resolve the problem.
Lost or Stolen Shipments:
If your shipment tracking shows delivered but you do not have it, we would first always recommend checking with the carrier as sometimes they hide shipments to prevent theft or if you live in a housing complex, it may also be left at the main office. If after checking, you still do not have your shipment, please contact us and we will be happy to consider resolutions with you.
Changing my shipping address:
Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the fulfilment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.
Shipments with incorrect shipping information:
If you just placed your order and have the incorrect shipping information, please contact us at firstname.lastname@example.org ASAP as our orders are processed quickly and the window for editing shipments is time sensitive.
If your order ships with the wrong information there is unfortunately not much we can do, but depending on the carrier, you may be able to reroute or have your shipment held at a location. Please note, there may or may not be a fee associated with this service that we would not be responsible for.